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What does digital transformation means for the future of local businesses?

Modern businesses know that digital transformation is no longer a “nice-to-have”, but rather a “have-to-have” if they want to survive. This is why many businesses have started investing extensively in their transformation journeys in the last few years. How far along the process these organisations are is another matter, but there can be no doubt

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Quadient Inspire R14 Makes Connectivity and Scaling a Cinch

Purchasing a new customer communications management (CCM) platform is stressful. A lot is riding on the decision. It’s a big investment. Swift adoption and advocacy of the new platform by its users will be imperative. Its tools and capabilities must be flawless if the company’s personalized, omnichannel customer experience is to be realized as envisioned.

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Quadient Enhances its Flagship Customer Comm..

Quadient Enhances its Flagship Customer Communications Management Solution, Quadient Inspire, with New Functionalities Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today the general availability of Quadient Inspire R14, the most feature-rich version to date of Quadient’s flagship omni-channel customer communications management (CCM) solution. The platform offers

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The Power of Journey Mapping to Help Create the Perfect Customer Experience

How do you keep your customers–and keep them happy? Marketers have asked this question for decades. The answer has changed over time, and the tools we use to do so have evolved. One thing is certain: Marketing isn’t a movie. This isn’t Field of Dreams. If you build it, they won’t come. In the real

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