Quadient Customer Journey Mapping

Create actionable journey maps.

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Quadient Customer Journey Mapping is the only cloud-based journey mapping tool that incorporates the digital and physical touch-points your customers interact with into your journey maps. Customer experience teams can easily share feedback with business users directly through the tool, so improvements are made in real-time.

Quadient CJM at a Glance

CREATE

Quickly create detailed customer journey maps with drag and drop tools, and custom design options.

CONNECT

Connect communications including letters, contracts, emails, quotes and statements to every touchpoint along the journey.

COLLABORATE

Collaborate internally and share real-time feedback via social commenting, bringing agility to your enterprise communication strategy.

ACT

Take immediate action to improve the customer experience (CX) by enabling business users and designers to make suggested changes in real-time.

Journey Maps Enable You To

UNDERSTAND EXPERIENCES
Highlight and diagnose existing issues and opportunities

DESIGN EXPERIENCES
Rethink existing processes and/or create new ones

IMPLEMENT NEW EXPERIENCES
Become blueprints or statements of direction

COMMUNICATE EXPERIENCES
On-boarding, training, and ongoing education

INCREASE REVENUE
Understand your customers with meaningful interactions

Make the change, with Quadient

CX transformation, at your fingertips

Quadient Customer Journey Mapping makes it easy for executives to view (and take action to improve) their organizations’ entire portfolio of customer communications through a single web interface, regardless of the underlying technology.

Bring the customer journey to life

Gain full visibility by linking journey maps directly to the digital and physical touch-points your customers interact with, including contracts, statements, emails, audio and video files, digital ads and lots more.

Make CX Improvements, Faster

Create and view journey maps, or drill down to gain insight into your customers’ feelings in context. Ensure consistent experiences across the entire customer journey by providing instant feedback to content creators and communications owners.

Ongoing CX Enhancement

Customer journey mapping is not a one-time thing. With Quadient Customer Journey Mapping, you will update and adapt your customer journey maps to continuously improve your customer experiences.

Easy Integration

Linking your journey maps with your customer communications management platforms is critical to providing visibility into the Customer Experience. Quadient Customer Journey Mapping integrates seamlessly with your existing environment, CCM tools and  third party systems such as analytical tools, social media content, and BPO solutions.

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