Company Profile
Beehive Online Solutions (BOS) was founded in 2007 with the specific aim of providing Customer Experience Management (CXM) services and solutions to the South African and African market.
Our knowledge of Customer Experience Management combined with the understanding of Digital Transformation, supported by strong integration, project management, strategic consulting as well as technical expertise, empowers us to deliver solutions to our clients that meet and exceed expectations.
Our track record in successfully implementing CXM solutions and services, and managing large accounts in the SA market, either directly or with partners, differentiates us as a CXM partner for any client.
Providing Real Business Value
Transform your customer journey with strategic CXM solutions designed, managed, and optimized for exceptional results
Our Vision
Empowering Businesses and Enriching Customer Experiences by offering world-class, affordable CXM solutions across South Africa and Africa.
Our Mission
Harnessing diversity, technology, and creativity to build exceptional customer experiences and deliver accessible, world-class CXM solutions.
Our Values
Who Are We?
Our unique approach combines enterprise-grade expertise with personalised care
International Expertise, Personal Touch
We pride ourselves in bringing large International IT supplier methodologies and experience to our clients with the care and dedication of a small focused business.
Collaborative Best-of-Breed Solutions
We collaborate within our Group and with partners, and aggregate best-of-breed services and solutions, where we provide Real Business Value.
Committed to Diversity & Inclusion
BOS is a Level-2 BBBEE Contributor and continues to embrace and support diversity where possible, ensuring inclusive growth and opportunity.
Client-Aligned Strategy
We continually align to our clients' objectives and strategies, and adjust our approach, solutions and services accordingly to ensure perfect fit.
Proven Track Record
Such innovative resilience and excellent service resulted in the impressive range of clients we serve today, from Tier 1 Insurance to Top 5 Asset Managers.
Asset Manager Testimonial
"BOS proved that they act as a Trusted Advisor, providing high quality services with attention to detail and pro-active recommendations. We are satisfied with our partnership with BOS."
"BOS operates with integrity, honesty, compassion and responsibly, accepting full accountability for their implementations and actions, which is why we trust them with any challenge we may face."
"I would recommend BOS to any business because they are willing to go the extra mile for the client and they focus on quality output."
Impact and Value Delivered
Measurable outcomes that matter to your business.
Seamless Technology Transitions
Our clients experience smooth migrations from legacy systems to modern BOS SaaS platforms with zero impact to business operations or customer experience.
Omnichannel Engagement and Delivery
Seamless customer experiences across all touchpoints—web, mobile, email, SMS, social media, and in-person—with consistent messaging and personalized interactions.
Strategic Partnership Approach
Our alignment with partners that can seamlessly integrate with our solutions makes it easy for them to focus on their core business and allow us to focus our efforts on our core business.
"This collaborative ecosystem enables us to deliver comprehensive, best-in-class solutions that create mutual value for all stakeholders."
Ready to Write Your Success Story?
Join the leading organizations who trust BOS to transform their customer experience.